FAQ

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Basic Questions / Information

1. What is QR-Patrol?

QR-Patrol is the smartest real time and on-line guard tour and patrol system.

2. What does QR-Patrol mean?

Quick Response Patrol.

3. How secure is QR-Patrol?

Every necessary measure has been taken in order to ensure the safety of the system and our customers' data. All the communication between the mobile devices, the servers and the Web browsers is SSL encrypted, and data are mirrored in more than 1 servers.

4. Can I test for free?

Of course, for as long as you want! Just click here.

5. Is QR-Patrol available in my region?

QR-Patrol is a real-time cloud based guard tour monitoring system so it is available worldwide.

6. What are the minimum device specifications in order to use QR-Patrol?

QR-Patrol is compatible with almost every device (Android, iPhone/iPad, Blackberry OS 10 and above).
We'd suggest though the following minimum specs, in order for you to have the optimum functionality: 

a) for iPhone, iOS 8 and above

b) for Android:
- RAM 512MB and above
-Camera 5MP and above
-Android version 4.0.3 and above
-Display resolution 800x480 and above

Keep in mind that not all devices support the NFC feature.
If you wish to use Beacons as well, the device should support BLE (Bluetooth Low Energy).

7. What type of checkpoints can be used?

QR-Patrol is the only Guard Tour System supporting 3 types of checkpoints! So you can use QR code labels, NFC tags or beacons as checkpoints!

8. What is the maximum number of checkpoints QR-Patrol supports?

There is no maximum number of checkpoints that you can use. Our application supports unlimited number of checkpoints.

9. Is the installation of the system complicated?

No, not at all. You have to install the mobile apps on the mobile devices through the App Stores. It is the only step in order to use QR-Patrol!

10. Can I have up to 3 different guards using QR-Patrol on 3 different smartphones?

You can use 3 different phones for up to 3 different guards, but if you use 1 device for different guards, all events from the device must be uploaded to the cloud server before you change guard ID. Otherwise, all stored data from the device will be deleted.

11. Can I prevent my guards from copying checkpoints and "cheating" the system?

"Cheating" is not an easy thing to do; every time that your employers send an event, the position (acquired by GPS, WiFi and GSM cell antennas) and respective time-stamp is also included, so you will be able to spot where they are.
Additionally, instead of QR-Code labels, you could also use NFC tags or Beacons as checkpoints, so that your employers won't be able to copy them.


For more information about Basic questions regarding QR-Patrol, you can read our Web Application and Mobile Application User Guides by clicking on the links below:

Web Application      Mobile Application


  

Services & Features


1. Can you supply rugged devices?

2. Is there an alert that will email head office if my guard is off-schedule?

3 . Can I see the position of my staff on the map?

4. Can my staff send text notes to the control room during their tour?

5. Can my staff send pictures/sound during their tour?

6. Can the control room send text notes/instructions to my staff?

7. Can QR-Patrol be used for Incident Reporting?

8. Can the Incident Report contain pictures and text notes?

9. Can the Incident Report be sent directly via e-mail to the client?

10. Is it possible to edit the incident questionnaire?

11. Is there the ability to create scheduled routes for my staff?

12. What does loose schedule mean?

13. Can the schedules be sent to the mobile device?

14. Are there any reporting capabilities?

15. Is there available a KLM/KMZ export?

16. Is there any way for the end customer to be informed?

17. My client wants a patrol done every hour, starting at 11 am to 3 am the next day. Do I have to create 16 Schedule routes to receive the email alerts?

18. Can the supervisor receive an alert on his/her smartphone as well as on desktop?

19. Will QR-Patrol notify our guards automatically about any changes the supervisor made on schedules?

20. What happens to my guard's data in case of an internet loss?


1. Can you supply rugged devices?

Of course we can. Please contact us or contact our partners worldwide.

2. Is there an alert that will email head office if my guard is off-schedule?

Yes! QR- Patrol system includes real time e-mail notifications if the guard scans the checkpoints earlier/later than expected (i.e. according to his Schedule) or if he doesn't scan them at all.

3. Can I see the position of my staff on the map?

Of course, in real time.

4. Can my staff send text notes to the control room during their tour?

Yes they can.

5. Can my staff send pictures/sound during their tour?

Yes they can. For more information, please read our detailed guide in the Multimedia options section.

6. Can the control room send text notes/instructions to my staff?

Yes of course, using a very simple interface. The system even allows you to send text notes to multiple Guards simultaneously!

7. Can QR-Patrol be used for Incident Reporting?

Yes. The manager can define an Incidents List via the web application, and the Guard can subsequently choose from that predefined Incidents list the ones that best fit in the circumstances. Furthermore, the Guard can write text notes in order to better describe the situation, and even assign a checkpoint to that Incident.

8. Can the Incident Report contain pictures and text notes?

Yes of course.

9. Can the Incident Report be sent directly via e-mail to the client?

Yes of course. The Guard can choose to send directly and in real time the Incident Report to the client's e-mail address! 

10. Is it possible to edit the incident questionnaire?

Yes, you can create your own incidents or modify the existing ones by following the next steps:
On the top-left corner of your web application, click on the "Company" button and select "Incident" from the list below. The list of the existing incidents will appear on your screen.

To edit an Incident:

Select any of the incidents and press "Edit". A window will pop-up with the name and the code of the incident. You can change either of them and save the changes by clicking "Confirm" afterwards.

To add another Incident:

Click on the "Add Incident" button and fill in the fields "Incident" and "Code" that will appear on the pop-up window. Save the new Incident by pressing "Confirm".

11. Does teh system allow me to set scheduled routes for my staff?

Yes of course. You can create two types of schedules: Loose Schedules and Strict Schedules.

12. What does loose Schedule mean?

A loose Schedule is a schedule where the check time range of each checkpoint inside the schedule doesn't matter. In a loose Schedule, you only specify the scanning time for the whole Schedule (i.e. not per checkpoint).

For more information, you can refer to our web application user guide and learn more about Schedules.

13. Can the schedules be sent to the mobile device?

Of course, so that your staff can be aware of what to do next at any time!

14. Are there any reporting capabilities?

Yes, the system offers numerous reports. They can be exported in Excel and PDF format. There is also a full transactions Excel export for further processing.

For more information, you can refer to our web application user guide and learn more about Reports.

15. Is there available a KLM/KMZ export?

Yes, it is available for any guard tour.

16. Is there any way for the end customer to be informed?

Yes, end customers can have their own credentials for accessing the system, and monitor in real-time the actions that have taken place on their sites!

17. My client wants a patrol done every hour, starting at 11 am to 3 am the next day. Do I have to create 16 Schedule routes to receive the email alerts?

You only have to create 1 Schedule (strict). Also, select the same checkpoint 16 times and type the preferred scan time-range for each occurence!

18. Can the supervisor receive an alert on his/her smartphone as well as on desktop?

When one of the guards presses the SOS button, the supervisor immediately receives an alert on his desktop (including sound and colour notification), an email, and even an SMS! The supervisor can also use the web application on his/her smartphone, or can use QR-Patrol M.A.R.S. to receive instant notifications on his mobile phone!

19. Will QR-Patrol notify our guards automatically about any changes the supervisor made on schedules?

When a supervisor modifies a schedule, changes are transferred to the mobile application  and the schedule section is updated immediately!

20. What happens to my guard's data in case of an internet loss?

The mobile application works properly offline as well and your Guards can continue sending any type of event! The unsent events will be queued and will be submitted to the system once the device retrieves the signal. So there's no chance that your events can be lost!


For more information about Services and Features of QR-Patrol, you can read our Web Application and Mobile Application User Guides by clicking on the links below:

Web Application      Mobile Application


  

Technical


1. What happens if my staff fails to follow a schedule?

The supervisor can be informed in real time by an automated e-mail.

2. How do I login with a different Guard ID on my smartphone?

1. On the main screen of the mobile application, press the orange button "Change Guard I.D."
2. Type your Guard ID and enter your PIN
3. Finally press "Accept".

3. Is there any way to increase the accuracy of the live tracking?

On the web application, select the target Guard and click on "Edit" link. On the Location section, you can define the "Accuracy" value, which can be set at 10m up to 100m.

4. Is there any way to increase the refresh rate on the live track?

On the same section, there is also "Watch timeout" choice, which is the period of time that the app will wait to get the GPS signal before it will retry, and which can be set at 30 seconds up to 3 minutes. "Check interval" choice refers to the duration of time that will pass until the app will look again for the position of the guard. It can be set at 30 seconds up to 30 minutes.


For more information about Technical issues regarding QR-Patrol, you can read our Web Application and Mobile Application User Guides by clicking on the links below:

Web Application      Mobile Application


  

Troubleshooting


1. The location on my device is off (may show a location in Greece). What could be wrong?

The application shows your latest position update on the top of your screen when you are on the Patrol page. If you have recent GPS reading, a circle will appear in green.
1. Make sure you have full location enabled on your device's settings
2. Make sure that Wi-Fi (or GSM) is enabled
3. Press the "Locate" button on the bottom of your screen (main patrol panel). This button updates your position every time you click on it.


For more information about Troubleshooting issues regarding QR-Patrol, you can read our Web Application and Mobile Application User Guides by clicking on the links below:

Web Application      Mobile Application